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FAQs

(WE OFFER FREE SHIPPING ON ALL ORDERS )

   

     Our products are sourced and shipped directly from our international partners to provide you the lowest possible pricing.  If you order multiple products you may receive items separately and at different times from our different suppliers/manufacturers. If that is the case you will be provided with separate tracking numbers for each product/groups of products so you will know when each item is delivered. Even if your items happen to be shipped separately they will still arrive within the estimated delivery window.

 

    Shipping Guarantee

     Every order is covered by our Shipping Guarantee.

  • You are 100% guaranteed to receive your order within 40 days or you will receive a full refund. This means if in the rare event that your items are lost or delayed for more than 40 days you get all of your money back plus shipping. Even if your items still arrives after that 30 days you can keep your items and still get a full refund. Dont worry, these scenarios are extremely rare but you can rest assured knowing you are 100% covered.
  • If any of your items arrive damaged  or we made a mistake and shipped a wrong item we will gladly exchange the item or refund the cost of the wrong/damaged item. (Please see our Return/Refund Policy)

 

     Shipping times

     Exact shipping  times vary depending on the product, and the country you are shipping to. Please be aware that although it is not common, it can take up to 3 weeks for some items to arrive.

      Please allow 24-72 hours for processing, and allow 3 day to receive tracking. The estimated shipping time for most countries is around 7-20 business days (Mon-Fri Holidays and weekends do not count)

     Shipping to the USA usually takes about 10-15 days for delivery. Whenever possible items shipped within the USA will be shipped from our USA fulfillment center in which case the shipping time will be about 7-10 days.

 

Do you deliver your products internationally?

We currently ship to the following countries 

  • United States (US territories)
  • Canada
  • United Kingdom
  • Australia 
  • New Zealand 
  • France
  • Italy
  • Finland 
  • Sweden
  • Portugal 
  • Germany 
  • Ireland 

We are constantly expanding and will be shipping to more countries very soon.

How do I place an order?

Simply choose your style from the menu choice on the product page then click the “ADD TO CART” button and follow the simple steps to complete your order. We’ll prepare your order and send you an order confirmation email.

I placed an order, but I didn't receive a confirmation email... What's going on?

Kindly check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please shoot us a line under "Contact Us" section of our site.

I ordered multiple items. Why did I only receive one?

Often, when you order multiple items we utilize different distribution channels. As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

How secure is my personal information?

Every part of FFS Pet Shop meets all 6 categories of PCI compliance standards; meaning we adhere to the highest industry standards in order to protect your personal information when you checkout and purchase from our online store.

Additionally, every page of  FFS Pet Shop uses SSL encryption technology to protect our shoppers. You can verify this by looking up at your browser address bar and seeing "https://" in front of our web address and the padlock icon as well. This ensures that ALL data is encrypted and secure while browsing and shopping our store and that nothing gets out.


What about custom fees? 


This depends on the laws of your country. We strive to avoid this, however we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Will i get my item before _________? 


If you plan to give one of our items as a holiday gift, we recommend you place your order as soon as possible, 2-4 weeks before the date the holiday is happening otherwise there is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before the holidays. 

Can I cancel my order?

 Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.